Stability is Organization Glue
Good Morale promotes Creativity
No Idea is a Bad Idea
Blind Justice
If Employees Know you Care

Role of Labeling
Mickey Mouse and the Ashtray
Theming Integrity
Back of the Purchase Order
Role of IP

Mandalay Resort Group Model

Fight to Stay Entrepreneurial

The WalMart Story

Gifts

Blame it on the Policy

From Disney to MGM-It Still Works

Return on Equity
Constant chasing labor rate
Invention of the Shipping Container
Quality at Every Price Point

Know the prices of competitors

Betty Boop—$1.7 Billion Sales

Disney—Father of Sponsorship
Mandalay Resort Group – an industry invention
MGM Grand – an industry invention

Open Stockroom Door

Operate within your capability

“Nordy Stories”

Try to improve the P & L every month

Approve everyone personally

Disney Merchandise Conventions
MGM and Barbra Streisand
Mandalay Resort Group Fights

Keeps you one step ahead of your competition

We stopped counting at 50,000 products

Use of Competitive Shoppers

Mandalay Resort Group

Nike Golf Retail – First in world
Disneyana – First in world

What you measure, you will improve

Everyday go beyond the status quo
“Willing” your Dream to Happen
The David Kirschner Story
Change or Reverse Assumptions
Role of Education

Give vendors authority to deliver pre-ticketed & FOB Delivered – saves millions

Barton K. Boyd